1. Job dissatisfaction and
antagonistic relationships with coworkers predict a variety of behaviors
organizations find undesirable, including unionization attempts, substance
abuse, undue socializing, and tardiness. These behaviors are indicators of a
broader syndrome called
·
Positivity
offset.
·
Employee
withdrawal.
·
Cognitive
dissonance.
·
Rotten apple syndrome.
2. Organizational momentum ________________.
·
is not promoted by stability within
the organization
·
can benefit or inhibit an
organization
·
is always an advantage in seeking
organizational change
·
increases with the implementation of
new programs
3. Some studies indicate the best
approach for transformational change may have the chief executive officer
create an atmosphere for change
·
And establish a reward
system.
·
But carefully set limits for the
program.
·
But let others decide how to
initiate change.
·
And begin establishing a vision.
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4. Which of the following actions
best represents Kelly’s high job
involvement?
·
Kelly wants to continue working for
the organization because many of her college friends are working
there.
·
Kelly actively takes part in team
activities and proactively takes up additional job
responsibilities.
·
Kelly always complains about her work
to her colleagues.
·
Kelly shares the organization’s
vision of supporting renewable energy.
5. The concept that some leadership
attributes will work in some situations but not in others can be described by
the
·
Contingency
theory.
·
Tactical
theory.
·
Leadership effectiveness
theory.
·
Behavioral theory.
6. You manage a department of four
employees. You have identified that Joe has a high need for achievement. Mary
has a high need for power, and Tim has a high need for affiliation. Sarah
scored high on the need for power and low on the need for affiliation.
Which of these four employees is
most suitable for handling your responsibilities when you are on vacation?
·
Mary
·
Tim
·
Joe
·
Sarah
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7. In order to make their firm a
learning organization, managers
should
·
Increase the degree of
departmentalization.
·
Reinforce interdependence and reduce
boundaries.
·
Avoid the use of cross-functional
teams.
·
Penalize mistakes.
8. Which of the following statements
is true with regard to the effectiveness of
tactics?
·
Individuals from collectivist
cultures are typically more likely to use soft tactics that reflect personal
power.
·
The combination of a soft tactic
with reasonable persuasion is more effective than a combination of two hard
tactics.
·
All tactics are equally effective
with regard to upward influence. The combination of a soft tactic with
reasonable persuasion is more effective than a combination of two hard
tactics.
·
Soft tactics are less effective than
hard tactics when used individually.
9. Central to managing a successful
organizational strategy implementation are/is
·
Tracking progress.
·
Formal models of
implementation.
·
Coalition
management.
·
Competitive teams.
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10. Which of the following is the
first step in the negotiation process?
·
Preparation and planning
·
Bargaining and problem
solving
·
Definition of ground rules
·
Clarification and justification
11. ________ occurs when people
within organizations use whatever influence they can to taint the facts to
support their goals and interests.
·
Politicking
·
Sabotage
·
Illegitimate political
behavior
·
Legitimate political behavior
12. The ultimate source of an
organization’s culture is
·
Its top
management.
·
Its environment.
·
The country in which the
organization operates.
·
Its founders.
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13. Which of the following statements
is most likely to be true about differences between men and women in relation
to emotional reactions?
·
Women express anger more frequently
than men.
·
Men experience emotions more
intensely than women.
·
Women tend to hold onto emotions
longer than men.
·
Men display positive emotions more
frequently than women.
14. Which of the following is a
desirable strategy for managers aiming to reduce the negative consequences of
rumors?
·
Refusing to comment on issues that
appear to be controversial and
unfair
·
Encouraging employees to communicate
their concerns and suggestions
·
Creating a more informal
communication environment at the workplace
·
Initiating disciplinary action
against the employee who started the rumor
15. Adoration of a charismatic
leader by followers can lead to
·
Limiting suggestions of fixes and
improvements.
·
A competitive work
environment.
·
Difficulty in developing a
successor.
·
Greater understanding of the company
mission.
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16. A leadership theory that
describes leadership functions applicable to some situations but not others is
called
·
Descriptive.
·
Universal.
·
Contingency.
·
Prescriptive.
17. Dortix is a manufacturing
company. At the end of every quarter, the total production of each department
is calculated, compared with the predetermined targets, and the rewards for
each set of divisional employees is determined this way. Dortix uses a ________
plan to incentivize its employees.
·
gainsharing
·
modular
·
profit-sharing
·
core-plus
18. The degree to which a turbulent
environment impacts operations within an organization is known
as
·
Capacity.
·
Complexity.
·
Volatility.
·
Organic.
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19. Determining if a strategy will
be effective within its respective business environment and still be
competitive could be determined by completing a(n) ________
test.
·
advantage
·
feasibility
·
consonance
·
consistency
20. According to the job
characteristics model, autonomy is defined as the degree to which
·
A job requires completion of a whole
and identifiable piece of
work.
·
A job has an impact on the lives or
work of other people.
·
A job provides the worker freedom,
independence, and discretion.
·
A job generates direct and clear
information about performance.
21. Which of the following
represents the acceptable standards of behavior within a group that are shared
by the group’s members?
·
Cliques
·
Status
·
Norms
·
Goals
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22. During an annual review, Michel
Godfrey made the following assertion: “When I look at myself and my
performance, I see that what I have achieved is outstanding and something no
one in the organization has the capacity to undertake. Surprisingly, it has not
won me the admiration of my colleagues like it should have. I also believe that
I do not just deserve a raise, but need one, since without me, let’s face it,
the place would simply fall apart.” Which of the following personality traits
best describes Michel’s personality?
·
Minimalism
·
Stoicism
·
Narcissism
·
Monasticism
23. Which of the following
dimensions of the Big Five Model indicates a person’s ability to withstand
stress?
·
Emotional stability
·
Agreeableness
·
Openness to
experience
·
Extroversion
24. The best leadership theories to
describe and explain effective leadership in teams with interactive members are
·
Group
theories.
·
Dyadic
theories.
·
Multi-level theories.
·
Integrated theories.
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25. Which of the following is true
of the baby boomer generation?
·
They are more questioning and
entrepreneurial than the other
generations.
·
They lead lives shaped mainly by
globalization.
·
They give high importance to
achievement and material success.
·
They give the highest importance to
flexibility and life options.
26. Low-context cultures primarily
rely on ________ in communicating with others.
·
formal titles
·
status differences
·
spoken and written words
·
situational cues
27. Pragmatic
leaders
·
Appeal to emotions.
·
Articulate a vision of confidence.
·
Have expertise and commitment.
·
Appeal to shared values.
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28. ________ refers to an
individual’s belief that he or she is capable of performing a
task.
·
Self-determination
·
Emotional
contagion
·
Self-efficacy
·
Affect intensity
29. Which of the following
statements is true regarding a matrix structure?
·
It avoids duplication of
activities.
·
It reduces ambiguity about who
reports to whom.
·
It cannot achieve economies of
scale.
·
It breaks the unity-of-command
concept.
30. Which of the following steps can
be taken by a manager to minimize
groupthink?
·
Asking the group members to first
focus on the positives of an alternative rather than the
negatives
·
Preventing all team members from
engaging in a critical evaluation of ideas at the beginning
·
Seeking input from employees before
the group leader presents his opinions
·
Encouraging group leaders to develop
a stronger sense of group identityking input from employees before the group
leader presents his opinion
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