1. Because practical
considerations make job tryouts for all candidates infeasible, it is necessary
to __________ the relative level of job performance for each candidate on the
basis of available information.
·
predict
·
accept
·
assign
·
abandon
2. Some studies indicate
the best approach for transformational change may have the chief executive
officer create an atmosphere for change
·
but let others decide
how to initiate change
·
and begin establishing a
vision
·
but carefully set limits
for the program
·
and establish a reward
system
3. Which of the
following is a desirable strategy for managers aiming to reduce the negative
consequences of rumors?
·
Initiating disciplinary
action against the employee who started the rumor
·
Encouraging employees to
communicate their concerns and suggestions
·
Creating a more informal
communication environment at the workplace
·
Refusing to comment on
issues that appear to be controversial and unfair
4. A project can be
segmented into which of the following?
·
Work
packages
·
Success
markers
·
Sub-jobs
·
Events
5. Which of the
following is an element that addresses elimination of waste under lean
production?
·
Group plant loading
technology
·
Minimized run times
·
Production ahead of
demand
·
Kanban production
control system
6. The Civil Rights Act
of 1991 offered what for victims of unintentional
discrimination?
·
race
norming
·
adverse
impact
·
affirmative
action
·
monetary damages and
jury trials
7. Active listening
requires:
·
summarizing all areas of
the performance-interview feedback discussion.
·
verbal communications
only
·
summarizing only the
areas of agreement
·
interruptions to get
your point across
8. Which of the
following is ISO 14000 primarily concerned
with?
·
Time
management
·
Quality
management
·
Environmental
management
·
Continuous improvement
management
9. Training that results
in ______ is costly because of the cost of training (which proved to be
useless) and the cost of hampered performance.
·
negative transfer of
training
·
applicability of
training
·
reinforcement of
training
·
simulation of training
10. As a university student,
your institution’s social principles and practices reflect on you, as a
stakeholder, in the organization. Therefore, it is your right to question how
these practices should be evaluated in relation to the social issues that the
school is addressing. If your university provides job-share programs, builds a
day-care facility, and only uses recycled paper, it could be said to be
________.
·
fulfilling its social
obligation
·
socially image
conscious
·
socially
responsive
·
socially aware
11. According to the job
characteristics model, autonomy is defined as the degree to which
·
a job requires
completion of a whole and identifiable piece of work
·
a job has an impact on
the lives or work of other
people
·
a job generates direct and
clear information about performance
·
a job provides the
worker freedom, independence, and discretion
12. Which of the
following is considered a major process flow
structure?
·
Lean
Manufacturing
·
Project
·
Lead
Time
·
Fabrication
13. An example of
control criteria that can be used in any situation is
________.
·
employee satisfaction
·
average time to process
paperwork
·
client requests
completed per hour
·
number of calls taken
per day
14. What can affirmative
action assist organizations in achieving that diversity initiatives
cannot?
·
Maximizing
creativity
·
Maximizing workforce
commitment
·
Correcting specific
problems of the past
·
Increased productivity
15. Adoration of a
charismatic leader by followers can lead to
·
greater understanding of
the company
mission
·
difficulty in developing
a successor
·
a competitive work
environment
·
limiting suggestions of
fixes and improvements
16. Which of the
following is considered an organizational blueprint, which prescribes the
quantity and time frame for when each end product will be
assembled?
·
WBS (Work Breakdown
Structure)
·
MRP (Material
Requirements Plan)
·
ERP (Enterprise Resource
Planning)
·
MPS (Master Production
Schedule)
17. In performing a SWOT
analysis, which of the following would be considered as a
threat?
·
Lack of a strategic
plan
·
Competitors
·
Recognized
brand
·
Increased product demand
18. When an employee
volunteers to run a canned food drive, this is an example
of
·
employee
happiness
·
employee
productivity
·
organizational
citizenship behavior
·
job satisfaction
19. Conflicts can be
resolved by withdrawing from them or suppressing them. This conflict-management
technique is known as ________.
·
compromising
·
forcing
·
accommodating
·
avoiding
20. Sam Meyers manages a
telemarketing call center. He has 20 employees working for him who are
displeased with the way he yells and threatens to terminate them for what they
see as small issues. Which kind of power is Sam using to get the job
done?
·
Reward
power
·
Referent
power
·
Coercive
power
·
Legitimate power
21. In _____, workers
have been fired for refusing to quit smoking, for living with someone without
being married, drinking a competitor’s product, motorcycling, and other legal
activities outside of work.
·
invasion of
privacy
·
lifestyle
discrimination
·
defamation
·
constructive discharge
22. Mary arrives at her
new job. Before she can begin actually doing the work, she must complete a
series of activities including role playing and virtual reality
interactions. What type of training method does Mary’s new employer
use?
·
Simulation
·
Information
presentation
·
On-the-job
training
·
Organizational
development
23. Which of the
following is one of Dr. Eli Goldratt's rules of production scheduling for
optimized production technology?
·
Utilization and
activation of a resource are not the same.
·
If you lose an hour at a
bottleneck it is better than making scrap.
·
An hour saved at a
bottleneck operation does not increase the process flow.
·
Do not allow bottlenecks
to govern the flow of the line.
24. Deming’s PDCA (plan,
do, check, and act) cycle underlies what inherent Six Sigma
principle?
·
Standard deviation
·
Project
management
·
Control
charting
·
Continuous improvement
25.________ refers to an
individual’s belief that he or she is capable of performing a task.
·
Emotional
contagion
·
Self-determination
·
Self-efficacy
·
Affect intensity
26.____________ is the
biggest hurdle to overcome in a pay-for-performance plan.
·
Inflation
·
Merit-pay increases
·
Salary cap performance
level
·
Compensation equation
27. In order to make
their firm a learning organization, managers
should
·
avoid the use of
cross-functional teams
·
penalize
mistakes
·
reinforce
interdependence and reduce boundaries
·
increase the degree of
departmentalization
28. During the
implementation of a project, which of the following should be the primary focus
of a consulting firm?
·
People management skills
·
Application of the
learning curve theory
·
The correct project
software
·
Tools and materials
availability
29. The concept that
some leadership attributes will work in some situations but not in others can
be described by the
·
leadership effectiveness
theory
·
behavioral
theory
·
contingency theory
·
tactical theory
30. Which of the
following statements is true with regard to the effectiveness of
tactics?
·
All tactics are equally
effective with regard to upward influence.
·
Individuals from
collectivist cultures are typically more likely to use soft tactics that
reflect personal
power.
·
Soft tactics are less
effective than hard tactics when used individually
·
The combination of a
soft tactic with reasonable persuasion is more effective than a combination of
two hard tactics.
About
Author
This article covers the topic for the
University Of Phoenix STR 581 Final Exam. The author is working in the field of education from last 5
years. This article covers the basic of STR 581 Final Exam Assignment from UOP. Other topics in the
class are as follows:
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