1. Which of the following is
considered a major process flow structure?
·
Lead Time
·
Fabrication
·
Lean Manufacturing
·
Project
2. ISO audits result in
certifications that are done by first, second, or third parties. Which of the
following result in the best certification of a firm?
·
Certification is sought by any firm
assuming they pay annual dues.
·
2nd Party – where a customer audits
its supplier
·
3rd Party – where a qualified
national or international standards/certifying agency serves as an auditor
·
1st Party – where a firm audits
itself against ISO standards
3. Which of the following is ISO
14000 primarily concerned with?
·
Quality management
·
Time management
·
Continuous improvement management
·
Environmental management
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4. Which is the one correct value
stream principle?
·
Look for efficiencies in the
factory, office, physical, procedural, and technical operations.
·
Eliminate waste that stops, slows
down, or diverts the value stream.
·
Concentrate on speeding up
value-adding operations rather than removing waste.
·
Keep the value stream moving at
minimum velocity.
5. What is the starting point in
developing a capacity plan for a health care operation?
·
Determining the effective capacity
over time
·
Estimating design capacity
·
Forecasting patient demand for a
reasonable length of time
·
Discovery of the bottleneck
operation
6. Which of the following is
considered an organizational blueprint, which prescribes the quantity and time
frame for when each end product will be assembled?
·
MRP (Material Requirements Plan)
·
ERP (Enterprise Resource Planning)
·
MPS (Master Production Schedule)
·
WBS (Work Breakdown Structure)
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7. Which of the following is an
element that addresses elimination of waste under lean production?
·
Kanban production control system
·
Production ahead of demand
·
Minimized run times
·
Group plant loading technology
8. In most cases, demand for
products or services can be broken into several components. Which of the
following is considered a component of demand?
·
Level elements
·
Future elements
·
Past elements
·
Cyclical elements
9. Design for manufacturing and
assembly delivers product improvements by emphasizing which of the following:
·
Reducing product quality during the
assembly process
·
Designing products so they can be
manufactured by a virtual factory
·
Reducing equipment in the production
process
·
Simplification of the product by
reducing the number of separate parts
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10. Which of the following is one of
the principles of reengineering?
·
Quality at the source
·
Do not select suppliers on the basis
of price alone.
·
Have those who use the output of a
process perform the process.
·
Leverage high cost employees with
lower cost employees.
11. Which of the following is a
characteristic that can be used to guide the design of service systems?
·
Services are all similar.
·
Services businesses are inherently
entrepreneurial.
·
Quality work means quality service.
·
Services cannot be inventoried.
12. Considering Hau Lee’s
uncertainty framework for classifying supply chains, which of the following is
given to a supply chain which has an evolving supply process based on functional
products?
·
Risk hedging
·
Forward looking
·
Efficient
·
Agile
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13. There are many applications of
poka-yokes in service organizations. Which of the following is one of the
three-T's used to classify poka-yokes?
·
Trust
·
Teamwork
·
Task
·
Time
14. Which of the following is a
major factor that distinguishes service design and development from
manufacturing design and development?
·
The service package has the same
legal protection available to manufactured goods.
·
Manufacturing is far more capital
intensive than services.
·
The service process and service
product can be developed independently.
·
The service package is the major
output of the development process.
15. A project can be segmented into
which of the following?
·
Events
·
Sub-jobs
·
Work packages
·
Success markers
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16. Which of the following is a cost
impact and payoff analysis tool from the operations consulting tool kit?
·
Statistical tools
·
Decision trees
·
Work sampling
·
Gap analysis
17. According to the theory of
constraints, which of the following can be a capacity-constrained resource
(CCR)?
·
Product design
·
Inoperable equipment
·
An employee
·
A customer
18. The ability to rapidly and
inexpensively switch production from one product to another enables which of
the following:
·
Economies of shape
·
Economies of size
·
Economies of scale
·
Economies of scope
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19. According to the theory of
constraints, which of the following financial measurements can be used to
measure the firm's ability to make money?
·
Operating expenses
·
Dividends
·
Sales
·
Return on
investment
20. Deming’s PDCA (plan, do, check,
and act) cycle underlies what inherent Six Sigma principle?
·
Continuous improvement
·
Control charting
·
Standard deviation
·
Project management
21. Which of the following is
usually included as an inventory holding cost?
·
Order placing
·
Quantity discounts
·
Breakage
·
Typing up an order
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22. Which production process term
best describes the situation when activities in a stage of production must stop
because there is no work?
·
Blocking
·
Starving
·
Staging
·
Buffering
23. In a Gantt chart the vertical
axis represents which of the following?
·
Time
·
Revenue
·
Tasks
·
Cost
24. The Shingo system states that
the way to prevent defects from coming out at the end of a process is to do
which of the following:
·
Redesign the process in order to
mitigate the bottlenecks.
·
Utilize SQC (statistical quality
control).
·
Introduce controls within the
process.
·
Slow down production rates until the
process is in control.
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25. Which of the following terms
describes the time a unit spends actually being worked on together with the
time spent waiting in a queue?
·
Flow time
·
Build time
·
Cycle time
·
Run time
26. Which of the following is one of
Dr. Eli Goldratt's rules of production scheduling for optimized production
technology?
·
An hour saved at a bottleneck
operation does not increase the process flow.
·
If you lose an hour at a bottleneck
it is better than making scrap.
·
Do not allow bottlenecks to govern
the flow of the line.
·
Utilization and activation of a
resource are not the same.
27. During the implementation of a
project, which of the following should be the primary focus of a consulting
firm?
·
The correct project software
·
Application of the learning curve
theory
·
Tools and materials availability
·
People management skills
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28. Which of the following is an
analytical tool used in Six-Sigma quality improvement programs?
·
Gantt charts
·
Pareto charts
·
Tree charts
·
Pedigree charts
29. A project manager must consider
several components when overseeing the planning process of aggregate
operations; specifically, whether such components are factors that are internal
or external to the organization. Which of the following factors would be
classified as an internal component for an organization?
·
Inventory levels and economic conditions
·
Market demand and subcontractor
capacity
·
Current physical capacity and
current workforce
·
Competitor behavior and current
workforce
30. Which of the following is the
net requirement using an MRP program if the gross requirement is 10,000 and the
inventory on hand is 4,000?
·
10,000
·
14,000
·
6,000
·
4,000
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